Curiosity started it.
Experience shaped it.

My interest in computing began in the early 1990s, when a Gateway computer arrived at our home in its unmistakable cow-patterned box. I still remember the sound of dial-up. What began as childhood curiosity became a lasting interest in how technology works—and how to make it more useful.

That interest led to years of technical support for internet service providers and warranty companies. I helped customers resolve internet, phone, and email issues, supported network teams during outages, and coordinated escalations when problems needed a deeper look. The work taught me to listen carefully, explain things clearly, and stay focused on getting people back up and running.

I earned a Bachelor of Applied Science in Business Technology, graduating cum laude, and an Associate of Applied Science in Computer Programming. My studies brought together business operations, software, and data, with hands-on experience in programming and databases.

As the IT manager and sole technical support provider for a large convention hotel, I handled network configuration, system maintenance, software updates, backups, and recovery, while working with outside vendors on larger projects. Experience in payroll and business administration also gave me a close view of the workflows, records, and people those systems support.

I saw a recurring need: businesses working around aging hardware, disconnected systems, and data they could be putting to better use. I started monroe.technology to bring that practical experience to more businesses and households. My aim is straightforward: understand what you need, help you make informed decisions, and put technology to work for you.